REGISTRATION SESSIONS

Registration Sessions specific to former Alorica workers will be announced shortly.

In the meantime, please visit our calendar here to sign up for a regular bi-monthly Registration Session!

 

This page will be updated periodically with more details- stay tuned! (Last updated on Wednesday, February 26th, 2020)

PREPARING FOR A REGISTRATION SESSION

Please bring the following to your session:
 

▪ Layoff Letter ▪ Driver’s License or State-issued photo ID ▪ Social Security Card/W2 ▪ DD214 (if veteran)
 

If you don’t have all of these items on hand, don’t worry! You can bring them to your first meeting with your counselor, but we need them prior to completing your enrollment (state requirement).
 

A Test of Adult Basic Education (TABE) is required for all participants with less than a Bachelor’s Degree who wish to participate in any training. An interest assessment is required for all participants who wish to take any training regardless of grade level.

 

MNSURE NAVIGATION ASSISTANCE

 

Workers at Alorica will lose their health coverage at the end of March.  If you’re interested in getting new insurance, you can enroll by phone with the help of a MNsure navigator.  Depending upon your income, you may be eligible for low-cost or no-cost options. 

 

To avoid loss of coverage, it’s important to make an appointment before March 31. 

 

Here are phone numbers for some navigator organizations: 

  • Health Access MN, 651-645-0215

  • Planned Parenthood, 651-788-5915

  • Portico Healthnet, 651-489-2273

  • Briva Health, 855-566-7873

THE NEXT STEPS

Once you have attended a registration session, provided all required documentation, and met with your counselor, you are officially enrolled and can begin taking advantage of all of the benefits our program has to offer.

Benefits include:

 

Career Counseling

Résumé Development

Job Search Assistance

Interview Preparation

Funding for Training

Financial Support 

Job Search Workshops

(NEW) RECRUITER FROM LTCG

 

A recruiter has contacted us interested in meeting with Alorica clients to fill call center positions in Woodbury. We are currently looking into arranging a date and time for the recruiter to meet with former Alorica employees.

 

The position is not cold calling potential customers, but following up to interest inquiries

They have full-time, benefited positions (see below).  New hires will begin April 13 with three weeks of paid training.

 

Starting hourly rate of $16 goes to $17 an hour in the first year of employment.

For more information, please visit http://www.ltcg.com/careers/career-opportunities/

Who we are:

Minnesota Job Partners has been selected by a committee of Alorica employees to provide Dislocated Worker Program services to those impacted by the layoffs. This program of benefits is free, and provides you with opportunities for training, career counseling, résumé assistance, financial support, and more. State and federal funding make this program possible.

We want to extend a warm welcome to you. Job loss can be stressful when your future is uncertain. Minnesota Job Partners employs a team of experts who can help you confidently step into your bright future.  All of us here at MJP look forward to working with you through this transition. Our LinkedIn, Facebook, and Twitter accounts offer additional avenues for you to receive up-to-date information from our agency. MJP has also created a Pinterest account to share helpful job search articles with our participants.

 

Call us at (612) 676-3710 to learn more!

 

WELCOME

Former Alorica Employees

The MN Job Partners Team recognizes that this may be a challenging and complicated time for those impacted by the layoffs at Alorica. Our thoughts are with you. There are services available to those who are losing their jobs, free of charge, to help you through this transition, including the Dislocated Worker Program.

 

We will be here as long as you need; we are committed to supporting you.

 

Enrollment: The First Step

Participation in our program begins with attending a registration session. These sessions are facilitated by friendly, experienced staff who will begin by explaining the Dislocated Worker Program to you. Next, you will complete your application, with the facilitator walking you through the paperwork & answering any questions you may have.

 

After attending an enrollment session, you will be contacted by your counselor to arrange a one-on-one session at our offices. In this meeting with your counselor, you will establish a relationship and share your story. This meeting is all about YOU: your education, your work history, your family, health, finances - you want to give your counselor your full history so they can best help you determine a plan to achieve your goals. At the completion of this meeting, you are enrolled & can start taking advantage of our program's benefits!

After meeting with your counselor, you will start working on your action steps - the items in your individual employment plan (IEP) that require your attention. Training, résumé assistance, workshops, interview preparation, and financial support are just a few features we can assist you with. You and your counselor will monitor your progress toward reaching your goals, and adjust your IEP as necessary.

NOW HIRING:

MN Unemployment

Insurance

Job Summary

The Minnesota Unemployment Insurance (UI) Program is currently filling 20 open Customer Service Representative positions.  These positions will work in our in-bound call center in downtown St. Paul.

Do you want to leave work every day feeling like you made a difference?  Come join our team.  We are a state government program that helps Minnesotans overcome the many challenges associated with losing a job. Currently we provide critical support for people dealing with the COVID19 crisis.

Typical responsibilities for these positions include helping people apply for benefits and answering their questions. You will not be selling anything. We will provide you both formal and on the job training.

The estimated start date for these positions is April 29, 2020. The standard work week is Monday through Friday, 8:00 am to 4:30 pm. All work will be done on site at our headquarters in St Paul, MN. These are not telework positions. Social distancing and disinfecting is standard practice to maintain the safety of our staff.

These positions are temporary unclassified positions expected to last 6 months to 1 year.

 

Job Expectations:

 

  • Be comfortable answering inbound phone calls for multiple hours per day

  • Consistently attend work for all scheduled shifts

  • Listen attentively to customer questions and identify possible issues

  • Communicate information and potential resolutions with clarity, respect, and empathy

  • Maintain a positive attitude in the face of challenging calls or circumstances

  • Consistently adhere to established policies, business processes, scheduled break times, and other procedures (including escalating calls to other agents when appropriate)

  • Take personal pride in providing top-notch customer service

New Jobs
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Information Technology Spec 4 Job ID 38808
Minnesota IT Services partnering with Department of Human Services  | Saint Paul, Minnesota
As an IT Advanced QA Data Management Tester, you will provide professional knowledge, skills, and leadership in the creation of advanced data management solutions for application software, source systems, databases, data warehouses, and reporting. This role includes skills, activities, practices, tools, and deliverables applied at every phase of the Software Development Life Cycle (SDLC) which ensures that the management of data for any given software solution will be designed, implemented, and operationally supported to meet the specified requirements. You will be relied upon to promote and continually improve appropriate data management testing methodologies while striving to ensure adherence to service levels and optimize application functional performance prior to deployment.
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IT Director - MNIT Division Manager 1 Job ID 37867
Minnesota IT Services partnering with MMB | Saint Paul, Minnesota
As a high-level executive, the IT Director provides leadership, direction, and management of all MMB Administrative and Statewide Systems.
Responsibilities include:
•    Managing the development, operations and maintenance of the State of Minnesota’s ERP Systems.
•    Leadership in providing a business system’s strategic plan and the development and follow through on an Infrastructure roadmap that is compatible with and meets business unit and technical goals for productivity and compliance.
•    Providing for the security and disaster recovery of all IT Systems.
•    Developing financial plans and administering budgets.
•    Product management, vendor management, and project delivery for infrastructure and applications.
•    Providing consistent partnership with business unit leadership to understand evolving goals and strategic direction.
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PeopleSoft Developer - ITS3 Job ID 36147
Minnesota IT Services partnering with MMB | Saint Paul, Minnesota
As a PeopleSoft Developer, you will be responsible for analyzing systems, processing, and information requirements necessary to support and improve the operation of statewide SWIFT Oracle/PeopleSoft Financials and Supplier Chain Management (FSCM), as well as designing and developing new programs and processes and maintain or modify existing programs and processes which address those requirements. 
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Senior PeopleSoft Financials Developer - ITS5 Job ID 34372
Minnesota IT Services partnering with MMB | Saint Paul, Minnesota
As a Senior FMS Application Developer, you will provide advanced technical guidance, mentoring, and project leadership for the enhancement, maintenance, and operation of the State of Minnesota’s Oracle/PeopleSoft Financial Management System (FMS/FSCM).  Join a team dedicated to serving the people of Minnesota by administering IT systems that support efficient and effective government, a world class workforce, and responsible financial management!
________________________________________
IT Business Analyst - ITS3 Job ID 36102
Minnesota IT Services partnering with Department of Human Services | Saint Paul, Minnesota
As an IT Business Analyst, you will perform IT business analysis functions supporting the development of IT application projects. You will use a set of tasks and techniques to successfully act as a liaison among stakeholders in order to understand the structure, policies and operations of an organization to document requirements and to recommend solutions that enable projects to be successful and goals to be met. You will also work as a liaison between IT and business representatives, analyzing business activities and presenting the findings for analysis of solutions to purchase, implement, or develop. This includes working with development team members by collaborating on the development, testing, deployment and adoption of solutions. In addition, you will be responsible for communicating and consulting with system user populations concerning system changes and implementation planning for changes and releases.
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Senior PeopleSoft Developer (HCM) - ITS4 or ITS5 Job ID 36776
Minnesota IT Services partnering with MMB  | Saint Paul, Minnesota
As an HCM/ELM Application Development Lead, you will assist with technical guidance and project leadership for the enhancement, maintenance, and operation of statewide Human Capital Management (HCM) and Enterprise Learning Management (ELM) Information Systems. Join a team dedicated to serving the people of Minnesota by administering IT systems that support efficient and effective government, a world-class workforce, and responsible financial management!
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Senior Application Security Engineer - ITS5 Job ID 38478
Minnesota IT Services partnering with Bureau of Criminal Apprehension | Saint Paul, Minnesota
As a Senior Application Security Engineer you will serve as a subject matter expert to provide technical direction, complex problem resolution and leadership in the design, implementation, automation, and validation of information security solutions. In this critical role you will participate in Minnesota IT Services (MNIT) security strategic planning process to provide application security expertise to our BCA business partners to ensure that BCA developed, purchased, and maintained applications meet required MNIT, BCA, DPS and Criminal Justice Information System (CJIS) security requirements. You will review of all aspects of application security including authentication, authorization, infrastructure, and coding practices. You will work on a daily basis with development, operations, and architecture teams to ensure our applications are secure also perform security monitoring and reporting. 
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Line of Business Security Manager - Job ID 38632
Minnesota IT Services  | Saint Paul, Minnesota
The Line of Business Security Manager for Minnesota IT Services (MNIT) will function as the security leader to the set of agencies within the line of business and assist the Deputy Chief Information Security Officer and ultimately the State's Chief Information Security Officer to carry out the strategic direction of the State's security program. This role will have overall accountability for the security program at the set of agencies within the line of business, as well as leadership responsibilities for several direct reports. The Line of Business Security Manager will work closely with the line of business Chief Business Technology Officer (CBTO) to develop a suitable security roadmap based on a deep understanding of the business and compliance requirements.
________________________________________
Senior Backup Administrator - ITS5 Job ID 38767
Minnesota IT Services  | Saint Paul, Minnesota
This Senior Backup Admin position exists to provide technical leadership and expertise for Minnesota IT Services (MNIT) enterprise backup, data protection, and restoration systems and services. In this role, you will have opportunities to design, evaluate, analyze, architect, and provide daily operations support of our backup infrastructure and service, which is provided to the State of Minnesota's critical IT systems and other county and city government agencies subscribing to the service.
________________________________________
Systems Administrator - ITS3 Job ID 37289
Minnesota IT Services partnering with the BCA  | Saint Paul, Minnesota
As a Systems Administrator you will support and maintain Microsoft Windows Server and Linux Servers. You will manage and maintain web servers and other web-enabled systems for BCA Minnesota Justice Information Services (MNJIS). You will also promote the protection of BCA's data security and privacy, provide day to day support, management, and configuration for BCA's web servers and virtual server infrastructures. You will conduct system and procedural risk analysis, with a strong focus on network and Internet technologies, and advise and recommend appropriate approaches for minimizing or eliminating risks. You will also implement, monitor and analyze across the security domain(s) and system configuration management of network infrastructure.
________________________________________
User Interface (UI) Designer - ITS3 Job ID 38887
Minnesota IT Services partnering with Department of Human Services  | Saint Paul, Minnesota
As a User Interface (UI) Designer, you will develop human-computer interaction (visual and non-visual) design standards for system interfaces at the Minnesota Department of Human Services. This work is part of the agency’s digital transformation effort and will lead the creation of a common design library. You will work within a User Experience (UX) team, will benchmark existing system interfaces, and develop new designs based on usability best practices, state brand guidelines, and accessibility compliance. As the UI Designer, you will also engage a team of internal stakeholders to leverage personas, user research and testing, business architecture and security requirements to thoroughly vet designs for implementation. Additionally, you will ensure information architecture and data standards are supported in all created or procured assets (wireframes, prototypes, icons, navigation, site architecture, themes, templates, etc.) and are appropriately noted in styling documents and code/asset libraries.
________________________________________
IT Business Analyst - ITS3 Job ID 38898
Minnesota IT Services partnering with the Minnesota PCA  | Saint Paul, Minnesota
As an IT Business Analyst, you will perform IT business analysis functions supporting the development of IT application projects.  You will use a set of tasks and techniques to successfully act as a liaison among stakeholders in order to understand the structure, policies and operations of an organization to document requirements and to recommend solutions that enable projects to be successful and goals to be met. You will also work as a liaison between IT and business representatives, analyzing business activities and presenting the findings for analysis of solutions to purchase, implement, or develop. This includes working with development team members by collaborating on the development, testing, deployment and adoption of solutions. In addition, you will be responsible for communicating and consulting with system user populations concerning system changes and implementation planning for changes and releases.
________________________________________
Knowledge Management Specialist - ITS3 Job ID 38911
Minnesota IT Services  | Saint Paul, Minnesota
As a Knowledge Management Specialist, you will work under the direction of the Knowledge Management Lead to design and implement effective information technology systems and capabilities that capture and share technical knowledge. You will leverage best practices and apply both innovative and technical skills to improve the effectiveness of the knowledge management application, system and database. You will work with a small team of Knowledge Management technicians to identify, develop, implement, manage, package, and publish technician and customer-facing knowledge to improve IT Service Management. You will conduct research, produce technical articles and content, and facilitate ongoing content development. You will support design, implementation, configuration, testing, and secure access to the Knowledge Management system, application and database.
________________________________________
IT Advanced Business Analyst - ITS4 Job ID 37572
Minnesota IT Services partnering with Department of Health  | Saint Paul, Minnesota
As an IT Advanced Business Analyst, you will perform business analysis functions using a set of tasks and techniques to successfully act as a liaison among stakeholders in order to understand the structure, policies and operations of an organization and to be able to recommend solutions that enable projects to be successful and goals to be met. This includes facilitating and leading requirements gathering sessions to analyze, define and document business processes, software requirements, data management systems, interface specifications and development of specifications for technology initiatives.
________________________________________
Information Security Engineer - ITS4 Job ID 36777
Minnesota IT Services partnering with Department of Human Services  | Saint Paul, Minnesota
As an Information Security Engineer, you will analyze, develop, implement and maintain information security administrative and technical strategies and mechanisms.  This will include providing leadership and guidance in agency-wide technical projects that promote the protection of the agency's data security and privacy.  You will evaluate and recommend new technologies and strategies which will appropriately address security project requirements, and conduct risk analysis.
________________________________________
Infuse Application Manager - ITS4 Job ID 37926
Minnesota IT Services partnering with Department of Administration  | Saint Paul, Minnesota
This position provides lead IT support, planning, leadership, deployment and administration of application and data systems that manage the contracting and contact information for purchasing of drugs and medical devices (in excess of $1.8 billion) for 50 states, plus the cities of Chicago and Los Angeles. These systems contain data that is used to serve over 15,000 facilities nationwide from over 180 pharmaceutical manufacturers.
________________________________________
Electronic Document Management System (EDMS) Administrator - ITS4 Job ID 38181
Minnesota IT Services partnering with Department of Human Services  | Saint Paul, Minnesota
As the Electronic Document Management System (EDMS) Administrator, you will manage and support technical operations for the MN Content Management (MCM) Electronic Document Management System (EDMS). This service is used by agency business units statewide for document and content management and is mission critical as an integral part of executing the processes necessary to support the State's mission. This includes working with Microsoft server operating systems, Linux and IBM FileNet P8.
________________________________________
Advanced IT Project Manager - ITS4 Job ID 38225
Minnesota IT Services partnering with Department of Transportation  | Saint Paul, Minnesota
As an advanced Project Manager, you will manage the development and enhancement of complex information technology and business solutions, systems, processes, and services. You will provide advanced project management, and lead the development of large, complex information technology solutions in support of the Statewide enterprise and the business. You will also support business analysis and quality assurance on large projects.
________________________________________
User Experience (UX) Researcher - ITS2 Job ID 38582
Minnesota IT Services partnering with Department of Human Services  | Saint Paul, Minnesota
As a User Experience (UX) Researcher, you will design, execute, and communicate user research for MNIT partnering with the Minnesota Department of Human Services. Your work will result in an enterprise suite of personas and persona guidance for business and IT projects, but more importantly, help to mature human-centered design as a core function of MNIT and DHS.
________________________________________
Application Portfolio and Support Supervisor - SAUS Job ID 38667
Minnesota IT Services partnering with Department of Transportation  | Roseville, Minnesota
As a User Experience (UX) Researcher, you will design, execute, and communicate user research for MNIT partnering with the Minnesota Department of Human Services. Your work will result in an enterprise suite of personas and persona guidance for business and IT projects, but more importantly, help to mature human-centered design as a core function of MNIT and DHS.
________________________________________
IT Advanced Business Analyst - ITS4 Job ID 39089
Minnesota IT Services partnering with Department of Transportation  | Saint Paul, Minnesota
As an IT Advanced Business Analyst, you will perform business analysis functions using a set of tasks and techniques to successfully act as a liaison among stakeholders in order to understand the structure, policies and operations of an organization and to be able to recommend solutions that enable projects to be successful and goals to be met. In particular, this includes participating in requirements gathering sessions to analyze, define and document business processes, software requirements, data management systems, interface specifications and development of specifications for technology initiatives. 
________________________________________
Service Desk Infrastructure Supervisor - SAUS Job ID 39150
Minnesota IT Services - Enterprise Service Desk  | Saint Paul, Minnesota
As the Service Desk Infrastructure Supervisor, you will manage Service Desk Infrastructure staff and will be directly responsible for managing their day-to-day activities of providing technical Infrastructure functions and ensuring performance standards and service levels are met.  Service Desk Infrastructure operational responsibilities include 3 shifts of 24.7.365 technical contact center operations, resolving technical issues and services outages for MNIT services statewide core services, network services, system operations, voice/VoIP, video, and MN Executive Branch agency critical applications. 

Success By The Numbers

A former participant after a recent interview & job offer:


“They were so very impressed with all the efforts I had gone through to keep up in the industry with my conference attendance and to enhance & grow my computer skills as a designer. I CANNOT thank you and Minnesota Job Partners enough for the priceless offerings you have given me. You completely gave me an edge above the rest and I will be much more successful in this job because of it...You really have a SOLID program that honestly has meant so much to me (and so many others.) At a rough time when it was a struggle to get on my feet, I feel I had an organization and the government behind me that wanted me to succeed and offered me the financial, people and tangible resources to build my confidence and keep me relevant. And it showed in my interviews! I am really grateful for my job and it is a great new home."

Participants earned 99.2% of their previous wage

769 Individuals have earned at least one credential (with 277 additional credentials still in progress)

Successful Exit Rate: 85%

Minnesota Job Partners is the career services division of the Minnesota Teamsters Service Bureau.
We are an equal opportunity employer/program provider.